Well-being, satisfaction and work engagement: an evidence-based study amongst hospitality managers

Purpose: The study aims to understand the association between subjective well-being, psychological well-being, work satisfaction and engagement amongst middle-level hospitality managers. Design/methodology/approach: The data were collected from 624 middle-level hospitality managers working in two corporate hotel chains across five north-western states of India. Structural equation modelling (SEM) with a covariance-based approach (CB-SEM) was implemented using SPSS AMOS, adhering to a two-step process that included both measurement and structural models. The application of CB-SEM primarily aimed to (1) evaluate the cascading impacts across constructs and (2) scrutinise the concurrent relationships amongst constructs, with a specific focus on well-being (both psychological and subjective), context-specific job satisfaction and work engagement. Findings: Evidently, the post-COVID-19 scenario found to be challenging for the hospitality industry. Thus, this empirical research posits that subjective and psychological well-being positively influences work engagement via work satisfaction as a mediator. Originality/value: Given the people orientation in the hospitality sector, the research contributes to the existing body of literature by assessing the relationships between psychological and subjective well-being, work satisfaction and engagement amongst middle-level hotel managers employed in the corporate chain of hotels in India.